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Last updated: November 24, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 11, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CONTINUE TO SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

Note: Priority will be given to urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• We are operating with a "restricted closed waiting room" policy. Only pets are permitted in the exam room, clients are asked to wait in the waiting area.
• Maximum of 4 clients in the clinic at a time.
• Doors will be locked when we have reached capacity. If you have a scheduled appointment and the doors are locked, please call reception at 403.678.9595 to let us know that you have arrived.
• Please bring a mask/face cover to your appointment.
• You will be asked to sanitize your hands with our automatic dispenser upon entering the hospital.
• If you would prefer a contact free visit, please email us at info@bowrivervetcentre.com and we will email you an appointment questionnaire prior to your appointment. Upon arrival, please call the hospital at 403.678.9595 and one of our team members will come to get your pet. The veterinarian will call you after the examination.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order click on the "Online Store" button in the menu bar.
**If you have ANY of the following : fever, cough, runny nose, sore throat or shortness of breath, please do NOT come to your appointment **

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

Monday : Tuesday: 9:00 am - 5:00 pm

Wednesday : Thursday: 9:00 am - 7:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: 8:00 am - 4:00 pm

Sunday: CLOSED

Thank you in advance for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Bow River Veterinary Centre