Blog

Last updated: December 15, 2020

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CONTINUE TO SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

Note: Priority will be given to urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• We are operating under a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 403.678.9595. We will take a history of your pet from outside of your car and then bring your pet into the clinic. Clients are no longer allowed inside our facilities.
• You must remain in your vehicle (or at least 6 ft. away from our doors) while we treat your pet.
• Please wear a mask/face cover at all times when engaging with staff.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
**If you have ANY of the following : fever, cough, runny nose, sore throat or shortness of breath, please do NOT come to your appointment **

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

Monday : Tuesday: 9:00 am - 5:00 pm

Wednesday : Thursday: 9:00 am - 7:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: 8:00 am - 4:00 pm

Sunday: CLOSED

Thank you in advance for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Bow River Veterinary Centre